What is included in the price?

The single fare for the journey booked. The cost of our shared shuttle service are per person while private transfers is per vehicle.

The price does not include gratuities are at the discretion of the passenger.

The child seats or booster children (on request when booking), baggage and sports equipment. Please inform us when to deliver it later luggage or bulky equipment. See “How much luggage can I bring?” section

Do not count children?

Infants (0-2 years) and children (3-11 years) count in all vehicles because they take a seat. The local and / or national use of child safety seats for infants vary from country to country. It is recommended to parents that do not have their seat or increases dirichiederli at the time of booking to ensure adequate safety and comfort. For more detailed information please inquire at time of booking. We will help you by offering you several options perrendere the journey as comfortable as possible.

How do I find my transportation?

Clear instructions will be sent upon confirmation of booking. Normally the driver will be waiting at the airport / train station and will have a sign with your name. At least one day before the transfer you will be notified via e-mail / SMS your name and phone number of the driver and the number of the booking manager that will be at your disposal 24/7.

What happens when I make a reservation?

Once you have completed the booking, the data are sent to us electronically

1 You will receive an email that confirms your reservation request.

2 You will receive a confirmation within 24 hours of booking and all information relating to the transfer ..

NB! we can not be held responsible for errors due to incorrect information provided at the time of booking. Please check the details of your booking confirmation we will send you prior to travel and inform us as soon as possible if there are errors.

When to go?

At the time of travel please add at least 2 hours to complete the formalities of check-in at your leisure and also provide any stops or traffic problems along the way. We reserve the right to change the start time in the event of adverse weather conditions or traffic problems that may affect the arrival at the airport or the railway station.

Journey?

The approximate travel time is shown on our website and on the booking confirmation.

However, these times may vary depending on time of day, road works, road closures or diversions local traffic volumes, local festivals, etc.. We recommend that you kindly add a few more minutes for your pick-up and drop-off in order to avoid any errors.

How much luggage can I bring?

Each passenger may carry in all types of vehicle a standard size suitcase and one small carry-on baggage. If you are traveling with excess baggage, such as large suitcases, golf clubs, skis, wheelchairs, strollers, etc.. it is imperative that we are aware of this at time of booking. Failure to do so may cause problems in the transport of luggage making it necessary to have to find a vehicle with an extra charge of cost.

My driver takes me to the exact place?

The driver will take you up to the agreed destination. Sometimes due to local restrictions or road closures this may not be possible. Nevertheless, the driver will take you care as close as possible to the place of destination and help you carry your luggage.

What happens in the event of changes / modifications before departure?

In case of changes / modifications of the trip prior to departure simply contact us on the nos. +393351450980 / +390342011550 Or via email at info@valtellinaviaggi.com communicating changes / modifications.

We will not be responsible for any increase in price if the new journey involves further distance / time, different type of vehicle, location or number of passengers, etc..

What happens if I cancel my booking?

You can cancel your reservation at any time in writing to the e-mail info@valtellinaviaggi.com . May apply the cost of cancellation.
– In case of no-show or cancellation of transfer services made with a less than 48 hours notice will be charged a penalty equal to 100% of the total service;
– In case of cancellation notice between 120 hours and 24 hours the penalty will be 30%;
– In case of cancellation made before 120 hours no penalty is due.

What should I do if I am traveling with a wheelchair?

If you are traveling with a wheelchair is foldable which is not essential that we be notified at the time of booking to the e-mail info@valtellinaviaggi.com so that we can provide an appropriate vehicle.

Insurance

All our vehicles are covered by liability insurance. We still recommend that you subscribe to a travel insurance policy valid for the duration of your trip.

Passenger Transportation drunk, under the influence of substances stupefacentie / or offensive language

The drivers reserve the right to refuse carriage to any person who is under the influence of alcohol or drugs or who has an offensive behavior that could pose a threat or an offense for the driver and / or passenger oper any other can cause damage to the vehicle.

Please keep in mind that no refunds will be given for services not performed because of the above reasons. For any damage caused to vehicles, the responsible person will be required to pay damages.

Can I smoke?

For the current regulations it is not possible to smoke in vehicles. The driver will be available to carry out one or more stops (depending on the duration of the transfer) along the way to allow you to smoke.

What happens if my outbound flight is delayed?

The driver controls the flight schedules and in case of delay will wait for you until your arrival. In case of excessive delays may be applicable supplements for machine downtime (max € 20.00 per hour).

What happens if my outbound flight is canceled, while they are at the airport?

If your outbound flight is canceled, please contact immediately the driver or person in charge of the transfer to the phone numbers that will be communicated. Based on the changes will be assessed the best solution to minimize the inconveniences resulting from the cancellation.

There will be stops along the way?

During the trip is a stop about half way in a place where there is a bar / restaurant with a toilet. On request we made ​​additional stops.

How can I submit a complaint?

Our “Terms and Conditions” are available on the site. Any complaints must be submitted in writing within 15 days. from the conclusion of the transfer to the e-mail info@valtellinaviaggi.com